This Privacy Statement applies to data we collect while you use our
platform, mobile application, other products and services (the "Services") or
when you contact us. This Privacy Statement doesn't apply to websites,
applications, or services that display/link to other privacy statements.

We may change this Privacy Statement now and again. In case we
change it, we will let know the users by revising the date at the top of this
page. In case of material changes, we will inform you of the Services or other
ways - your email. And we encourage users to review the Privacy Statement at
whatever point you get to the Services or contact us to know about our privacy
practices and the ways in which you can choose these practices.

How Do We Work With and Use Your Information?

The information that we collect here depends on how you connect with us, which Services you use, and your choices.

We collect and process data about you with your consent and/or as necessary to give the user products and services, contact or/and meet our legal or/and other obligations, protect the system and customer security, or fulfil other legitimate interests.

We gather your data in different manners when you use our Services: direct information, automatically collected data, third-party information resources.

When you are in the process of providing information, you may decline. But if you choose not to offer information that is necessary for some products/ features, those products/features cannot be available or work correctly.

The list below presents how we may collect and use your personal information

Account Information: information you use when you create an account, edit/create your profile, list your Pet Care Services) -  your name, email and postal address, phone number, photos, date of birth, pet information (breed, age, photos, veterinarian/immunization status), availability and any other account-related information you choose to use.

Legal Basis: Legitimate Interests

Communication Information: the communication content you send and receive through the Services (messages / private reviews sent and received communications when you use any other interactive service features/ communications to or from BtheB and any recorded telephone calls content).

Legal Basis: Legitimate Interests and Legal Obligation, Consent, Contract Performance

The purpose is:

  • to give/support/improve the Platform and other Services;
  • detect/investigate/prevent fraudulent transactions and other illegal/unauthorised activities /protect the rights and property of BtheB and others;
  • answer user comments/complaints/requests/questions;
  • customer service.

Payment & Tax Information: payment information you open to our resources – the service purchased amount and type, the transaction date/time, payment card information (third-party payment transactions).

The purpose is
  • to process transactions and send you related information such as booking/ payment confirmations/tax documentation (where required);
  • detect/ investigate/prevent fraudulent transactions /other illegal or unauthorised activities and protect BtheB rights and property and others.

Legal Basis: Legitimate Interests, Legal Obligation, Contract Performance

ID Information

If you are a Service Provider, we and our third-party service providers may also collect your personal data for purposes of verifying your identity or conducting a background check (a passport image/government identity card/ driver’s license).

The purpose is

  • Identity Verification/Background Check before your access Pet Care Services on the BtheB Service;
  • detect/investigate/prevent fraudulent transactions/other illegal or unauthorised activities and protect BtheB rights and property and others;
  • use this information with our third-party payment processor on your behalf.

Legal Basis: Legitimate Interests, Legal Obligation, Contract Performance

Other Information: all other personal information you give when you send a job application, take part in a promotion, communicate with us via third- party social media sites, request customer support, give us contact information for a referral or otherwise communicate with us.

The purpose is

  • to respond to user comments, questions and requests and offer customer service;
  • product communications, services, offers, promotions, rewards, and events offered by BtheB and others, and offer news and information you are interested in;
  • ease contests, sweepstakes/promotions and process/deliver entries and rewards;
  • fulfil your referral requests;
  • carry out any other purpose described to you when we collect the necessary information.

Legal Basis: Legitimate Interests, Contract Performance, Consent

Information Collected Automatically When You Use the Platform Services:

Log Information: user service information (your browser type, access time, pages viewed, your IP address and the page you visited before navigating to our Services ).

Device Information: the computer or mobile device you use to our service access (hardware model, operating system/version, unique device identifiers/mobile network information).

Location Information: your device location each time you access/use certain mobile applications or otherwise consent to information collection. For more details, please have a look at “Your Choices”, the information below.

Cookie Information: cookies and web beacons (“Cookies”). Most browsers are set to accept cookies. To know more about cookies and how to manage your preferences, please read Cookie Policy.

The purpose is

  • present the Services to the users on their devices;
  • Provide/support/improve all the Services;
  • send users technical notices/updates/security alerts;
  • support/administrative messages;
  • detect/investigate/prevent fraudulent transactions/other illegal/unauthorised activities/protect BtheB rights and property and others;
  • give users with the information about products, services, offers, promotions, rewards, and BtheB events and others/ news and information we think will be of interest to the users;
  • link the other source information to understand your needs and provide users with better services.

Legal Basis: Legitimate Interests, Contract Performance, Consent

How Do We Share The Information?

We may share the user personal data we gather with third parties described in
Our Privacy Statement in case:

  • you make/accept a booking;
  • you sign up to take part in our Service interactive areas - creating a user profile/writing a review;
  • In response to a legal ask for information required to any applicable law, regulation or legal process;
  • If user actions are inconsistent with our user agreements/policies, or in the case to protect the BtheB rights, property or safety, its employees, its users (including their pets), or the public;
  • in connection with/during negotiations of any merger, company asset sale, financing or other transactions or proceeding involving sale, transfer or divestiture of all or our business parts or assets to other companies, to the extent permitted under applicable law;
  • between and among BtheB/our current and future partners, affiliates, subsidiaries and other companies under common control/ownership;
  • on an aggregated basis without personal data with your consent or at your direction;

Social Sharing Features

The Services may offer social sharing features or social media tools. It helps the users to share actions they take on our Services with other media/vice versa. For more information about the purpose and scope of information collection and processing in connection with social sharing features, please visit the privacy entry policy that provides these features.

Information Security

BtheB takes reasonable measures to protect information about you from loss, theft, misuse and others. Please be aware that no Internet transmission method or mobile application is 100% safe. Therefore, although we use means to protect user information, we cannot guarantee its 100% security.

Managing Your Account

You may update/correct/delete your information at any time by logging into your account through our website/mobile application and using the ‘Profile’ link. If you need help, visit our Help Centre/contact us using the contact information form below or our official email.

In case the user wishes to deactivate the account, he/she should use a contact information form below.


Cookie Policy information on how to manage your choices with cookies please
see on our platform here.