After you register, our Bobby’s Team will review your profile. It will be approved and published once they confirm it meets our standards, and you've verified your ID and address by uploading the necessary documents on your Verification page. This process may take up to 2 business days, as real people (not robots) are carefully checking hundreds of profiles daily. Keep an eye on your email for any updates. You must provide the specified documents to successfully verify your account. We value your privacy and will not share any personal information with others.

Please, provide one of the documents to prove your ID:

• valid EEA or UK passport;
• current UK or EEA photocard driving licence.

Please, provide one of the documents to prove your address:

• Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months;
• Local authority council tax bill for the current council tax year;
• Bank, Building Society or Credit Union statement or passbook dated within the last three months;
• Council or housing association rent card or tenancy agreement for the current year.

Feel free to establish your own cancellation policy, decide on refunds, set discounts, and determine deposits for your pet care.

Bobby gives you the freedom to choose what works best for your financial planning and income protection.

Cancelling a booking can cause a huge inconvenience for the pet owner who is forced to either find a new pet carer or cancel the plans.

Trust is everything within the BtheB community and you should always be trustworthy and responsible. These qualities are always essential.

The communication process is not a one-way street, you should remember about other people. They need your work as a pet carer and your professional reputation is also connected with your successful communication before/at and after your work is done.

We recommend confirming only requests that you feel 100% comfortable with. Once you have confirmed a booking, the pet owners are fully counting on your services.

We understand that there are cases where a pet carer has to cancel because of emergency or unforeseen circumstances.

In such cases, please inform the pet owner and Bobby's team immediately.