When pet owners start looking for a pet carer, they want to find out as much information as possible about their chosen pet care. They trust you to take care of their “unique and precious children” (their pets). They are waiting for a trustworthy pet carer who will do the best in every situation. That is why it is essential to cover certain information in your website profile. You should be honest about your preferences and abilities.

Think about what kind of pets you want to take care of and what pet services you can offer. Write down a list of “your favourite pets”. 

You should start with Bobby the Bulldog registration. Your profile must be created. Upload some pictures of yourself, your property (also a garden if you have it), pictures where you are interacting with pets in various situations, few pictures of nearby parks and neighbourhoods to your website gallery collection to help pet owners know all the necessary information and become more acquainted with you.

After that, confirm your identity verification documents to meet our website safety and security terms. You will get a link through your email to verify your ID.

We take our carers’ checking seriously. When you finish creating your profile and all the required documents are attached, we usually process Bobby's pet carer applications within 48 hours.

Your profile picture is amongst the first things an pet owner sees online on BtheB, so it is really important make a great first impression. The quality profile picture is the first step to offline communication with pet owners.

Pet owners love to see you, especially pictures in which you are with different pets in various situations. If you are a professional, you should present professional information and at least good-quality photos which present you as a great pet carer with real work experience.

Please, begin with the standard questions: Why should pet owners choose you? What pets do you usually take care of? Tell owners about yourself and your preferences.

The next pet owner's questions are:

• Your biographical details - age, occupation, your preferences.
• Why do you work as a pet carer?
• What kind of experience do you have in the pet care field?
• Do you have your own pets now?
• Have you had pets of your own in the past? What pets?
• How long are your walks/home visits etc.?
• Who else lives with you? Do they like pets and can be involved in pet care?
• What is your home like? Do you have a back garden/yard? Are all the gates safe and secured?
• Your availability? (24/7 or any other variants)
• Please include your licence information if you have it.
• What is the neighbourhood around your home like? All pet owners want to know that the area is safe. It is a good idea to include a few pictures of the nearby beaches/forests/parks etc.

What you should not include in your profile information.

For safety reasons, you should never include sensitive personal information in your public website profiles:

• Personal details: phone number, address, email address, social media accounts etc.
• Social security numbers and your personal banking details.
• Your passport picture.
• Your specific location pictures (we never share your address publicly).

When a pet owner contacts you, you can then share relevant personal information in the safety of a private conversation. You should decide when you share your details with them if you decide to do it. We always respect your privacy.

Each pet carer is always personally responsible for complying with local regulations when offering their services on BtheB.

Now you can receive bookings and payments via the Bobby website, contact pet owners and make new four-legged friends!

Good luck!

You have to be at least 18 years of age, reliable, and, most importantly, a real pet lover!

If you want to board pets at home, make sure you have the consent of your homeowner if you are a tenant and everyone who lives with you.

A first aid certificate and police check that you can offer to pet owners are also essential to register as a pet carer.

After you register, our Bobby’s Team will review your profile. It will be approved and published once they confirm it meets our standards, and you've verified your ID and address by uploading the necessary documents on your Verification page. This process may take up to 2 business days, as real people (not robots) are carefully checking hundreds of profiles daily. Keep an eye on your email for any updates. You must provide the specified documents to successfully verify your account. We value your privacy and will not share any personal information with others.

Please, provide one of the documents to prove your ID:

• valid EEA or UK passport;
• current UK or EEA photocard driving licence.

Please, provide one of the documents to prove your address:

• Utility bill (gas, electric, satellite television, landline phone bill) issued within the last three months;
• Local authority council tax bill for the current council tax year;
• Bank, Building Society or Credit Union statement or passbook dated within the last three months;
• Council or housing association rent card or tenancy agreement for the current year.

After you register, our Bobby’s Team will review your profile. It will be approved and published once we confirm it meets our standards, and you've verified your ID and address by uploading the necessary documents on your Verification page. This process may take up to 2 business days, as real people (not robots) are carefully checking hundreds of profiles daily. Keep an eye on your email for any updates.

Bobby will never share your personal information, and your document pictures will remain private!

 You are welcome to change your rates at any time. Please note that your rates need to be within a certain range, as they cannot be too low/ high. It’s a good idea to browse the profiles in your neighbourhood to see what average amount for different services you can begin with. You might choose to keep your rates at a minimum when you’re starting but increase them as you get more pet-caring enquiries.

If you’re struggling now to get clients at the current rate, your rates might not be reasonable enough, and you should take a look at them (the market in general and other pet carer rates in particular).

Rates depend on the services (24-hour pet care/ service on holidays/additional pets).

Your membership is absolutely FREE! Bobby the Bulldog is a Club, and as a Club member, you get member benefits and special discounts.

If you are a club member, you have unlimited contacts with pet owners. We additionally welcome you to organise free Meet and Greet(s) with pet owners and ask all questions about their pet’s needs.

Set your own service rates that you would like to offer. Please, remember that it can be very efficient to write as many details as possible for your potential four-legged clients.

A pet owner booked my services, and we haven't met yet. What should I do?

You should organise a Meet and greet with the pet owner and the pet before booking. This way, you can make sure that it is a good match.

If it turns out not to be a good match, you can always refuse the booking.

Please remember that real professionals have one great professional skill: "Saying NO":

When to say NO?

• Aggressive dogs: Your job can be unsafe;
• When dealing with clients who have cluttered and unsanitary homes, it's perfectly acceptable to say "no" due to unhealthy environments.
• "Creepy" clients: if you do not feel comfortable with the client (sexual comments, detailed personal questions and seem more interested in asking them/these detailed personal questions have nothing in common with your potential job.
• Neighbourhood (you feel too unsafe or uncomfortable to take the pet-caring job.

Feel free to establish your own cancellation policy, decide on refunds, set discounts, and determine deposits for your pet care.

Bobby gives you the freedom to choose what works best for your financial planning and income protection.

Pet sitters can take care of as many pets as they desire at once. For instance, would you like to walk two or three dogs? Or perhaps do home visits for more than one family? Bobby has arranged the calendar so that if you confirm a service for one pet, those dates will still be open for other pet owners.

Moreover, pet sitters can choose their own days off and not accept any pet service requests during that time. You can manage your days off easily through the Calendar page in your account.

Cancelling a booking can cause a huge inconvenience for the pet owner who is forced to either find a new pet carer or cancel the plans.

Trust is everything within the BtheB community and you should always be trustworthy and responsible. These qualities are always essential.

The communication process is not a one-way street, you should remember about other people. They need your work as a pet carer and your professional reputation is also connected with your successful communication before/at and after your work is done.

We recommend confirming only requests that you feel 100% comfortable with. Once you have confirmed a booking, the pet owners are fully counting on your services.

We understand that there are cases where a pet carer has to cancel because of emergency or unforeseen circumstances.

In such cases, please inform the pet owner and Bobby's team immediately.

Although the risk of an accidents is very rare, sometimes unexpected and unavoidable events may occur during a booking. In the case of an emergency, communication is essential.

What should I do in an emergency?

• Please ask for the contact details of your guest dog's veterinary clinic from the pet owner.
• If an emergency presents a risk to human life or property and requires immediate action, the authorities must be informed as soon as possible, such as by calling the police, fire department, or ambulance.
• Please call the veterinarian immediately or arrange for a visiting pet to be taken care of, if your guest's pet is sick or injured, and you suspect that it will be required veterinary treatment.
• If the guest's pet is lost in your care, please contact your local council with the details of the guest's pet's microchip and description. It would be very helpful to go out into the neighbourhood, talk to neighbours, distribute missing puppy posters and post them on your community Facebook pages.
• As soon as possible, please contact the guest's pet owner and any other emergency contacts. They must be kept up to date with what's going on.
• Finally, contact us immediately and keep us informed about emergencies. Our team will be available all day to offer advice and help you through a tough time.